SELECTED COMMENTS FROM AFTER LENA’S TALKS:
“If I’d known this 10 months ago, I wouldn’t have burned out.”
“We’ve gained much more than wise and usable linguistic tools. The talk has also contributed to an understanding of how both we ourselves and other people work, which has led to less stress and more empathy. It becomes easier to meet the other person where they are and to be professional in our working roles.”
“Lots of useful and practical conversational tips. It made me want to put the knowledge into practice immediately, and to learn still more.”
“What I learned will simplify my work. It makes you feel secure to have good techniques to rely on.”
“What I’ve learned makes me more secure when I communicate and I get less stressed. I know which linguistic strategies I’m going to use if things go wrong.”
“I thought that I could communicate quite well, and didn’t expect the talk to affect me so much. But I’ve become much more conscious about how I say things. When I say something good now, I think: ‘That went well when I used that particular linguistic strategy.’ Or when I didn’t deliver as much as I’d hoped, I’ll think: ‘I should have used that strategy instead, and then I’d have got a different result.'”